Q: Kelle Steinbacher is my PCP. What do I do now? If this is a life-threatening emergency, dial 9-1-1 or visit your nearest emergency room. For urgent care, you may visit MedExpress or Careworks. Visit your health insurance plan's "find-a-doctor" directory to find a new PCP at your earliest convenience. Q: How can I get my medical records? Email firstname.lastname@example.org or mail your request to 2300 E 3rd St, Williamsport, PA 17701. Please give sufficient notice as it will take time to send medical records. Q: Where is my provider now? Email the name of the provider to email@example.com and we will let you know where the provider is currently seeing patients. Q: Can I get a refund (for my yoga package, gift certificate, etc)? Valid requests for a refund will be honored, though it will take some time to process. You may submit your refund requests by mail, email, or Facebook Message.