Q: Kelle Steinbacher is my PCP. What do I do now? If this is a life-threatening emergency, dial 9-1-1 or visit your nearest emergency room. For urgent care, you may visit MedExpress or Careworks. If you require immediate medical assistance and it is not an emergency, call nurse triage at (877) 229-8884. To leave a message for Kelle, call us at (570) 980-9410. Visit your health insurance plan's "find-a-doctor" directory to find a new PCP at your earliest convenience. Q: How can I get my medical records? Email us at firstname.lastname@example.org or mail your request to 2300 E 3rd St, Williamsport, PA 17701. Q: Where is my provider now? Email the name of the provider to email@example.com and we will let you know where the provider is currently seeing patients. Q: Can I get a refund (for my yoga package, gift certificate, etc)? Valid requests for a refund will be honored, though it will take some time to process. You may submit your refund requests by mail, email, or Facebook Message.